"I wish to thank your company for its quick response to our dangerous tree situation last Thursday. We had been told during a recent tree inspection that this particular tree was in imminent danger of falling and it should be removed as a matter of urgency, especially as it was so close to a classroom unit. However, it was not removed and the tree's movement during the severe weather conditions last Thursday gave us such cause for concern that we evacuated the children to the main building. This caused much disruption in the school and, after speaking to Surrey, we were not hopeful that the situation would be resolved so quickly.
We were so grateful when your men, Dave and Giles, arrived so promptly and were particularly impressed with the professional way they managed the situation. They worked in very difficult conditions and the tree was removed with great efficiency. Please pass on our thanks to them."